Shipping and Pricing Policy

Depending on the delivery pin code delivery time slots are made. Generally orders placed before the cut off time is delivered the next day unless specified. Cut of time and available time slots are displayed during the order placement.

Shipping & Processing Fee 

We charge a nominal fee of Rs. 47 per order to cover our processing and shipping expenses. 

Shipping Coverage

We cover most pin codes of Mumbai and Navi Mumbai through local shipping as described above. Pin code availability can be checked at the webstore after selecting a product.

Payment methods

Credit & Debit cards and net banking as supported by our payment gateway partner. 

Cash and Card payments during delivery is currently not accepted to ensure contactless payments and safety during this pandemic.

Cancellation / Returns and Refund Policy

We deliver custom cut orders to suit your requirement. So once orders are in process the same  can not be cancelled or refunded. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery by calling us on 9903312345(8am to 8pm) and by mail to wecare@jalongi.com. We will take the returned product back with us and send you a replacement or a refund if replacement is not available.

Incase there is any issue with regard to the quality of the delivered product , please let us know within 72 hrs of receiving the product. Our representative will arrange to get the returned product and initiate steps to replace or refund against the same. Fish, meat and poultry are perishable items and we do not use any kind of preservatives to increase the self life of the products, hence beyond the given timeframe it will not be possible for us to resolve and address. Cooked / partially cooked products are not eligible for any replacement or refund. 

Pricing 

All prices are on gross weight before cleaning & packaging unless specified. Depending on the item there would be 10 - 30% wastage.

 

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